Dear MWSI Customer:
We would like to take this time to welcome
you to our service. We're glad you chose MWSI to be your Internet Service
Provider. We appreciate our customers and strive to provide the best service
possible. We always listen to our customers and are happy to have your input
as to what you think we could do to make your experience with MWSI more pleasant
and rewarding.
This page is to inform you of some of our
policies to minimize problems down the road.
E-Mail:
All Internet accounts through MWSI come with an e-mail box that is set up at the
same time your service is set up. Your e-mail address through MWSI is
yourusername@mwsi.net.
For directions on setting up your e-mail account, please click
here.
Newsgroups:
All internet accounts through MWSI come with access to our newsgroups servers.
To set up your newsgroups please click
here.
Personal Web Space:
All MWSI internet accounts come with 5MB of personal web space. To set up
your personal web space, please contact us with the name you would like to give
your home page. To create and maintain your personal web space, you will need
one of the following computer programs:
Microsoft FrontPage
Microsoft FrontPage Express (comes standard with newer Windows programs and with
Microsoft Internet Explorer)
Policies:
Please visit our user policy page by
clicking
here.
The above page contains links to our Appropriate Use Policy and Privacy Policy
pages. It is very important that you know your rights and your
responsibilities as an MWSI Internet service user.
Billing:
Our billing is done on the first day of
each month. If you sign up at another time of month, you will receive a
pro-rated bill for the first partial month of your service. Your first regular
bill will be sent on the first day of the next month. Our billing is done in
advance, meaning that your monthly internet bill covers your service from the
current invoice date to the same day of the next month. Annual internet
invoices cover your service from your current invoice date to the same date of
the next year. For example, if you are billed on the first day of January, that
bill covers your service from January first to February first. Advance billing
is standard for most ISP's.
If you have any questions about your bills, you may visit
this page, where you will find an
explanation of bills and statements.
In addition to our monthly billing cycles,
we offer quarterly prepayment billing, in which you pay for three months of
service at a time. Customers using the quarterly payment plan will receive a 5%
discount. We also offer annual prepayment billing, in which you pay for an
entire year of service up front. Customers who choose annual payment method
will receive a 10% discount. We also offer a two-year prepayment plan.
Customers using this plan will receive a 15% discount.
We accept payment by check, money order or credit cards including MasterCard,
Visa, Discover and American Express. Payments may be made at our office or may
be mailed to MWSI, PO BOX 56, CARTHAGE, TN 37030-0056. We offer credit card
auto-pay (automatic charge of internet bill to credit card each month).
Customers electing to pay their accounts by monthly credit card auto-pay will
receive a 5% discount. Persons paying by credit card could be responsible for a
$10.00 service charge in the event that their credit is denied for any reason
including, but not limited to, changes in expiration dates of card. Persons
paying by check may be assessed a $20.00 service charge on all returned checks.
You may also pay in cash at our Carthage office. We are located at 21 Dixon
Springs Hwy.
Late Fees:
There are ten days between the billing date and the date late fees are assigned
to unpaid accounts. The late fee is $5.00. All payments are due on the
tenth. If your payment reaches us after the late charge is added to your
account and your payment is in the amount of a regular on-time payment, the late
charge will be reflected on your next bill, which will be in the form of a
statement. Due dates on billing statements are printed in the second column
from the left and are marked “due dates.”
For help understanding your invoice or statement, please
click here, where you will find
full explanations of our invoices/statements.
Late Fees for Credit Card Customers:
Persons electing to pay for your internet service with credit cards are subject
to late fees in the event that the charge for your internet service is not
approved. If this occurs we will notify you by mailing out a bill requesting
another form of payment. If bill is not paid prior to the date it is
considered late you will be responsible for the $5.00 late fee in addition to
the $10.00 service charge for denial of credit card.
Disconnection of Service:
Service will be discontinued if payment for
any month is not made in full fifteen days beyond the due date. We do
not mail out separate disconnect notices; the late notice serves as notice of
disconnection. Once your account has gone unpaid fifteen days beyond
the due date, your account will be disconnected. This means you will receive
one billing / late notice via mail. If this notice does not result in payment
within fifteen days of your due date, your account will be disabled on that
date. Annual accounts will be disconnected if account is left unpaid for one
month after the original billing date. If we disconnect your Internet service
due to failure to pay, service will not be continued until payment is made in
full including all late charges and a $10.00 reconnection fee. Once all of
these charges have been fulfilled we can have your service continued within
minutes. Any e-mail or personal commerce lost during this time is not the
responsibility of Micro Wise Solutions, Inc. You should also know that if you
are utilizing the personal web space provided with your internet service through
MWSI, any and all web site information stored on our server is subject to
deletion if your account is disconnected due to failure to pay.
Wireless customers who have their accounts disconnected due to failure to pay
have twenty days to reconnect their service or surrender their equipment to our
office. If equipment is not surrendered voluntarily and account is not
reconnected within twenty days, we will begin the repossession process with all
costs being the responsibility of the customer.
If payment is not made within sixty days of
disconnection, unpaid accounts are turned over to our collection agency. Once
an account is turned over, a 33 1/3% service charge is automatically added to
any remaining balance. Any account which is not paid within sixty days may also
be deleted from our system, meaning any e-mail stored in our servers will be
deleted and, should a customer decided to reconnect at a later date, they may
lose their original username.
Cancellation of Service:
It is your responsibility to
contact us and cancel your service
if you choose to disconnect. MWSI does NOT monitor our accounts and we have no
way of knowing when an account is not being used regularly. If you fail to
contact us with disconnect information you will be responsible for your last
bill and any late/collection charges associated with your disconnect.
Billing Problems:
If for any reason you do not receive your regular bill, please contact us as
soon as possible. We may have entered your address incorrectly in our system,
the bill could have been lost in the mail, etc. We need to know these things
in order to give you the best service possible. If you believe there has been
an error in your billing, please notify us either by
e-mail or phone as soon as possible so we
can correct the problem. Failure to pay your bill for any reason (including
not receiving the bill and/or payment being lost in the mail) will result in
late charges and possible disconnection from our service.
Service:
Our technicians and staff are happy to help in any way possible to give you
satisfactory Internet service. We appreciate and invite your input on ways you
believe our service to you could be improved.
We will walk you through the set-up of your dial-up internet service (or we will
come to your location to install your wireless internet service) and will gladly
answer any questions you may have concerning your service.
We ask that you please visit our web site
at for technical support, if possible, prior to calling us. If you cannot find
answers to your technical questions/problems on our site, we will be happy to
help you via telephone or
e-mail.
Checking the website first helps to keep our support technicians free to take
your calls and reply to your e-mails in a more timely manner. Our website also
contains links for certain hardware/software products which our customers may be
using, where you can obtain necessary upgrades for computer equipment.
While we will give you all the help
possible, some problems are out of our control. If your Internet connection is
less than optimal due to software problems, hardware problems, etc., we are
available to investigate the problem and can make recommendations as to what
service your computer system may require in order to achieve a satisfactory
internet connection. If you so choose, we are also able to provide the
necessary service either on site or in our office. Your dial-up Internet
connection is also dependent upon the telephone lines carrying the information
to and from your computer. If you have a poor phone connection you will be
more apt to experience interruptions of your Internet service.
If you have any problems or questions about
the quality of your internet service, please
e-mail us or call us at (615) 735-0440 or toll free 1-866-513-WISE.
Specials:
Micro Wise Solutions, Inc.
offers specials for new users and for established users periodically. Notices
for the specials that we run for our established customers will be sent out in
mass e-mailings of all MWSI customers. If you plan to use an e-mail address
other than your @mwsi.net account, please
let us know so we can direct your mail to
the proper address. Information about current specials may also be found
here.
We will do our best to track the benefits of these specials ourselves but if you
feel that you have
If you have any questions about our billing
policies or the bills you receive, please contact us by
e-mail or phone. If you have questions or
comments about your service, other services we offer; or if you have any
questions or comments about/for our company- please send them to
info@mwsi.net or call us at (615) 735-0440 or
1-866-513-WISE.
We look forward to serving you, and we
sincerely appreciate your business.
Thanks For Your Business,
Micro Wise Solutions, Inc.