Below is a list of Frequently Asked Questions related to Computer problems.  To search for a specific term, open a "find" window, by holding CTRL and pressing F.

Q:  I'm working on my computer when, suddenly, nothing seems to work right.  Should I automatically call the computer/software manufacturer for technical support?  
A:  A lot of people panic when their computers don't perform as usual.  This is usually not an indicator of impending computer doom, though.  Occasional malfunctions and lock-ups can be expected from any computer.  The first thing you should always do in a situation like this is to re-start your computer.  Click on your "Start" button, then choose "Shut Down."  Unless your computer is completely locked up and you have no choice, you should never just hit the power button, as this can cause errors on your disc and can cause more programs to malfunction in the future.  Also, the first question any technical support personnel is likely going to ask is "Have you tried rebooting your computer?"  You should also perform some general maintenance on your system so you will be prepared if they ask if you've done this, as well.  Performing these simple steps will usually take care of any computer problems you may be experiencing- so you may be able to avoid technical support (which can sometimes be costly) altogether.

Q:  When my computer locks up and I have to re-start without shutting it down, is there anything I can do to decrease possible damage caused by improper shut downs?  
A:  Your computer should have two buttons on it, the larger "power" button which you use to turn the computer on, and a smaller button which may or may not be located near the power button.  Before shutting down improperly, try hitting the smaller "re-boot" button.  If your computer won't shut down using the re-boot button, then hit the power button.

Q:  Sometimes my computer locks up so completely that I can't even re-boot it by hitting the power button.  The only way I can shut it off is by unplugging it from the wall.  What should I do?
A:  There are certain system errors which can make your computer seem as though it is impossible to shut it down without cutting the power completely.  Before doing this, however, try pushing the power button and holding it in for about ten seconds to see if it will shut down.  

Q:  I've been experiencing a lot of computer lock-ups and errors lately.  Can you help?
A:  Micro Wise offers computer service and computer technical support and we would be happy to look at your computer, but we suggest you try some general maintenance first.  

Q:  I suspect my computer may be infected with a virus.  What should I do?
A:  Visit this page for the latest virus news, virus encyclopedia and a free scanning tool.

Q:  Whenever I try to perform a virus scan, the computer locks up and must be rebooted.  Is my anti-virus software faulty?
A:  Many new viruses are programmed with built-in anti-virus retaliation devices which cause lock ups during virus scans.  If you are unable to scan for viruses at all, you should contact the computer manufacturer for more information on removing infected files or you should have your computer serviced to remove any infected files.

Q:  When I'm using a specific computer program, it locks up.  Is there any way I can close the program other than restarting my computer?  
A:   You should try Control Alt Delete.  Hitting these three keys in sequence should either open a window telling you the program is not responding and giving you the option of closing it (you will lose any unsaved information), or it will bring up the task manager window and you can close the program from there (you will also lose any unsaved information).  Once the program has been closed, re-open it and continue your work.  Use some patience with Control Alt Delete - hitting these keys three times will probably shut the entire system down.  

Q:  It seems like every time I'm using a specific program, it always locks up at the same point.  Is the program faulty?
A:  While there could be a problem with the program, it could be that you just need to wait it out for a little while.  Some functions take longer than others.  If you're running several programs at one time and/or you have a slow processor or low memory,  the speed can be decreased significantly.  Instead of assuming the program is hopelessly locked up, just wait for a few minutes to see if the situation will clear up on its own.  Also, repeated clicking and/or keystrokes will not only fail to speed up the program, they compound it by giving the program even more input to process.  Repeatedly clicking "Submit" buttons during an online purchase can even produce multiple orders that you could be charged for.  

Q:  I can't make anything on my computer "work."  It's a lemon, right?
A:  If nothing on your computer "works" you should ask yourself a couple of questions before returning the computer to the manufacturer.  First of all, are you positive the computer is hooked up correctly?  For example, the keyboard won't work if it's not properly plugged into the tower.  The monitor won't work if it's not plugged into a power source.  The mouse won't work if the proper software isn't installed on your system.  Secondly, how familiar are you with computers?  If you've never used a computer before, or if you have a new computer with a lot more options than an older one you may have been familiar with, the problem may just be that you need to read through the owner's manual that came with your computer.  Before giving up on your computer system, try looking through your owner's manual.  You may find that you've been making a simple mistake or two that have been causing your problems.  

Q:  I bought a new program for my computer and I have no idea how it works.  Should I call the software or computer manufacturer for technical support?
A:  There is a big difference between technical support and computer classes.  Technical support is meant to be used when you've done everything in your power to get a program to perform correctly, but you just aren't able to get past a problem.  
Most computer/software manufacturers will give you the general directions for using their products but won't be willing to spend a great deal of time walking customers through the proper use of those products.  As always, the first thing you should do is read through the users manual first, then try clicking on any "Help" option that most programs provide.  It may not be as fast as calling someone up on the phone, but the manuals and help options aren't likely to begin charging a consultation fee after a certain length of time.  
Before investing in an expensive computer program that you aren't familiar with, you may even want to take a class to learn how to use the program.  Some programs are very user-friendly and offer helpful hints, notes and even tutorials to make learning the products as simple as possible.  Always take advantage of options such as these on new programs.  Other programs are built expressly for professional use only and may not have so much as a "help" menu.  Make sure to research the product you are planning to purchase to find out what category it falls into.  If you want to buy a "professional" grade software program but you don't want to have to take a class just to learn how to use it, you may be able to find another software program that teaches the basics (and beyond) of the professionals-only program.    Remember, like CDs, DVDs and disc games, once you've broken the original manufacturer's seal on that new program, it's not returnable, which is why it's important to do your homework up front.  

Q:  I found a $300 computer software program for sale on the internet for $50.  It's slightly used, but that's still a great deal, right?
A:  Beware of purchasing "used" licensed software.  Licensed software programs come with a "key" which enables you to register the product.  Without that key, you likely won't even be able to finish the installation process.  Even when a "used" computer program comes in its original packaging, complete with the product key, that doesn't mean the program hasn't been illegally copied by someone before you purchase it.  Since programs only have one key, once that particular key has been used it can not be reused.  
You may end up with a great deal on a program this way, but you may also find yourself being contacted by the manufacturer of the program after you install it- and they may not only demand you pay them full purchase price of the program, they may also want you to pay for any legal expenses they incur for searching down the original software "pirate."   
As with any other purchase you make, you should be aware that when something "sounds too good to be true,"  it usually IS.  

Didn't find the answer for your problem?  Try looking in the FAQ for Internet or E-Mail problems or contact us.  You can also visit the Tech Talk site for more help topics.

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