Q: It seems like whenever I'm online I get
"kicked off." Are you disconnecting me?
A: No. All of our internet service accounts are unlimited. Since we have no
reason to monitor the duration of connections, we do NOT disconnect customers.
Internet disconnections can be caused by a number of problems. Click
here to learn
how to prevent internet kick-offs.
Q: I can't get/stay connected to the internet
anymore. My connection was working fine up until now. What's the
problem?
A: There could be several reasons for a sudden "change" in your connection
ability. Click
here for help.
Q: How can I make sure my computer isn't
infected with a virus?
A: Visit this page
for up-to-date virus information, a virus encyclopedia and a free scanning tool.
Q: Whenever I try to perform a
virus scan, the computer locks up and must be rebooted. Is my anti-virus
software faulty?
A: Many new viruses are programmed with built-in anti-virus retaliation devices
which cause lock ups during virus scans. If you are unable to scan for viruses
at all, you should contact the computer manufacturer for more information on
removing infected files or you should have your computer serviced to remove any
infected files.
Q: I am an MWSI customer and I use my account to
piggyback into another service (AOL, EarthLink, etc.). I'm having problems with
my connection. Can you help?
A: We will be happy to provide you with the technical support you require to
connect to the internet using our server. If your problem occurs through the
secondary service, our ability to assist you is greatly decreased. Should you
require technical support from the secondary service and they direct you to
contact us, make sure to request the type of information you will need from us
to be able to correct the problem as we are not familiar with their systems and
setting requirements.
Q: How can I protect my family from
adult-oriented content online?
A: You can find solutions to this problem
here.
Q: Is there anything I can do about slow-loading
web sites?
A: This depends on the cause for the delays. Click
here for more
information.
Q: When I try connecting to the internet, I
sometimes get a message saying "this page can't be displayed." Why can't I
connect?
A: This doesn't necessarily mean that you aren't connecting. It could be
another problem.
Q: How do I set up my personal web space with
MWSI?
A: All MWSI internet accounts come with 5MB of personal web space. You will
need to contact us
with the name you would like for the main page of your web space and to get
further instructions for setting this page up. To create and maintain your
personal web pages, you will need one of the following computer programs:
Microsoft FrontPage or Microsoft FrontPage Express (the express program comes
standard with newer Windows versions).
Q: I'm experiencing a lot of computer "lock-ups" and errors when I'm using the
internet. What can I do to prevent this?
A: Computer lock-ups are not related to your internet connection, even when
they occur when you are online. Usually performing some
general maintenance
on your computer system will stop this common problem.
Q: I'm currently subscribed to an Internet
Service Provider other than MWSI, and I'm having problems with my connection.
Can you help?
A: Yes and no. Because we sell and service computer systems, if your
connection trouble is the result of a hardware problem, we are able to service
or replace faulty computer components that may be giving you connection
problems. However, we are not authorized to provide technical support for other
services, as we do not know the details of their service or systems. We suggest
subscribing to
our service, so we can provide you the
help you need as well as a fast, reliable internet connection. MWSI Internet
service customers also receive a discount on internet-related computer service.
Q: I'm ready to bring my business or
organization to the World Wide Web. Do you also design web pages?
A: Our graphic design and HTML programming staff is ready to bring you to the
WWW. For more details about our design division,
click here.
Q: I'm having trouble getting my Macintosh
computer on the Internet. Can you help?
A: Many of our customers use Macintosh computers and we can provide you with
the necessary server information needed for your connection or we can send a
technician to your location to set our service up on your computer. If there
are problems, however, we currently do not provide technical support for
Macintosh platforms. Please consult your computer manufacturer.
Didn't find the answer for your problem? Try looking in the FAQ for Computer
problems or contact us.
You can also check our FYI
page for Internet tips or you can visit the
Tech Talk
site for more help topics.